TUI Incoming

Unless a special agreement has been made in written form, the following conditions apply:

Orders:

All correspondence and orders to TUI Austria Holding GmbH.

Vouchers:

Please note that we should receive one copy of your voucher before arrival of your clients. Vouchers issued by you should state "Reserved and payable through TUI Austria Holding GmbH" in order to avoid any inconveniences for your clients.

Rates:

All rates are in EURO (€) and net to TUI Austria Holding GmbH. The rates are based on the present price conditions and are subject to alteration. Prices may change in case of printing or typing errors or due to currency fluctuation or the alteration of local taxes. Rates are not valid during trade fairs. Hotel rates are per person/night and applicable for FIT's. Some hotels offer special group rates. Unless otherwise specified a minimum stay of seven nights (Saturday-Saturday) is required in the ski resorts.

Special offer:

Some hotels offer reductions in low season weeks - ("Stay 07 nights - Pay for 06"). These offers are not applicable for group bookings unless otherwise stated.

Legal domicile:

Legal domiciles are Innsbruck & Vienna, however legal action can be taken in any other court. Austrian law applies.

Tickets:

Tickets for cultural and sportive events (e.g. theatre, opera, concert) or seat reservations (e.g. train, ship) have to be paid in full at time of reservation/confirmation by TUI Austria Holding GmbH and are non-refundable. For ski pass sales we add a handling fee of EUR 4,- per person. Ski passes are only bookable in combination with a hotel reservation through TUI Incoming.

Shuttle transfers:

Shuttle transfers are only bookable in combination with a hotel reservation through TUI Austria Holding GmbH.

Liability:

TUI Austria Holding GmbH acts only as agent for the hotels and the various other companies involved and assumes no liability in case of injuries, loss of baggage or property, delays, inconveniences or additional costs incurred for any reason.

Our bank:

Please pay to: TUI Austria Holding GmbH
Bank: UNI Credit Bank Austria AG, Vienna
BIC (=SWIFT-code): BKAUATWW
IBAN: AT 68 1100 0009 5235 8000

Terms of payment:

Group reservations:
8 weeks prior to arrival 40 % of the total amount, 03 weeks prior to arrival the remaining amount. Payment may be made either by cash or by bank transfer, free of charge to the payee, to our account shown above. Reservations will be cancelled automatically and without note if payment is not effected in time. In case payments are delayed, interest (official Austrian bank rate) will be charged. Furthermore, the client is obliged to pay not only the reminder charges but also to take over any costs arising through the pursuit of our claims.

FIT reservations:
Full payment due 21 days prior to arrival. Payments by bank drafts or official bank transfer in Euro only. Private cheques will not be accepted. Reservations will be cancelled automatically and without note if payment is not effected in time. In case payments are delayed, interest (official Austrian bank rate) will be charged. Furthermore, the client is obliged to pay not only the reminder charges but also to take over any costs arising through the pursuit of our claims.

Cancellation fees:

Groups:
55-42 days before arrival  =  40 % of total due
41-21 days before arrival  =  50 % of total due
20-04 days before arrival  =  80 % of total due
03-00 days before arrival  =  100 % of total due
No show  =  100 % of total due
      
Individuals:
30-14 days before arrival  =  40 % of total due
13-08 days before arrival  =  50 % of total due
07-04 days before arrival  =  80 % of total due
03-00 days before arrival  =  100 % of total due
No show  =  100 % of total due